Welcome to the Help Center

Explore our resources to make the most of your CONTOUR® product or contact us if you need direct support.

 

Self Service Help Center

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Instructional Videos

Learn more with our video instructions for your meter.

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Product assistance

Download the latest available user guides or learn how to resolve error codes.

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Register your meter

For fast and continuous support.


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Request a free† meter

Upgrade for our latest blood glucose meter.

Request your Meter
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Accessories, Clinilog book and much more

Join CONTOUR®CARE for free and enjoy exclusive offers.

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Frequently Asked Questions (FAQs)

The following questions were asked most frequently to our Customer Service.

I am getting error codes on my meter, what do they mean?

Consult your product user guide for common error codes and their meaning. If you continue to experience errors, contact our customer service.

What is control solution?

Control solution is used to practice on your meter system or to run a check to make sure the meter and test strips are working properly. Use only the control solution intended for your meter. For example, if you are using a CONTOUR®NEXT GEN, CONTOUR®NEXT ONE or CONTOUR®NEXT EZ meter, use only the CONTOUR®NEXT control solution. Using any other control solution other than that intended for your meter can cause inaccurate results.

My results seem too high/low/erratic. What should I do?

Please contact our customer service, one of our representatives will help you.

Where do I get a new battery for my meter?

If you are a CONTOUR®CARE member, CONTOUR® meter batteries are available to you free of charge. If you are not a CONTOUR®CARE member you can sign up today. Registration is free and membership comes with exclusive offers such as: free meter accessories, quick and easy warranty registration, and much more!

My MICROLET®NEXT is broken. How do I get a replacement?

If any parts of your lancing device or your meter appear to not be working properly, please contact our customer service.

Click here for more FAQs

Contact Options

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Chat with us

Chat live with our customer support, Monday to Saturday from 9 a.m. to 6 p.m. (ET).

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Use our Contact form

Send us a message through our Contact us form and we will reply to you as soon as possible.

Contact Form
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Send us an E-Mail

Reach us at questions@ascensia.com. A member of our team will be in touch shortly.

Send an email
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Give us a Call

Our customer support is available Monday to Saturday from 9 a.m. to 6 p.m. (ET) at 1‑800‑268‑7200.

 

 

†With the purchase of CONTOUR®NEXT test strips. Offer limited to end-users who have not requested a free CONTOUR® blood glucose meter in the last 36 months. If you are experiencing any problem with your meter and a replacement is needed, please contact us. Patient should consult with their health care provider prior to making any changes to treatment regimen.